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In case of any discrepancies in your orders and or deliveries, please notify us immediately or within 7 days for us to solve the issue. We keep all delivery records for 30 days and will honor their integrity within this period.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Refund applies to wrongly sent items or any issues which presents the item as not as ordered. We can not return items due to a mind change or changes in your situation, as all items are on-demand purchases. We might be able to offer you a reduced refund, but can only do this after discussions.
Newspapers or magazines cannot be returned.
Additional non-returnable items:
- Downloadable software products
To complete your return, email us with your information of purchase date and Order confirmation
Please do not send your purchase back to the manufacturer.
There are certain situations where we cant issue a refund
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@piefke-trading.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@piefke-trading.com. We might need you to send your item to:
Piefke Trading, 14 E, Mewah Court, Jalan Bukit Indah , 43000 Kajang SGR, MalaysiaShipping
To return your product, you should mail your product to:
Piefke Trading, 14 E, Mewah Court, Jalan Bukit Indah , 43000 Kajang SGR, MalaysiaYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.